Refund Policy

Refund eligibility depends on the venue's cancellation terms, the timing of the cancellation request, the booking status, and the reason the reservation could not proceed.

Refunds may be approved for eligible cases such as venue-initiated cancellations, duplicate charges, unsuccessful reservation fulfillment, or payment issues verified by CourtSniffer or the venue.

Refunds are generally not available for no-shows, late cancellations outside the allowed window, completed bookings, or cases where a venue policy clearly states that the reservation is non-refundable.

Processing fees, convenience fees, or third-party transaction charges may also be non-refundable when already incurred, unless required otherwise by law or expressly stated by the platform.

Approved refunds are usually returned to the original payment method where feasible. In some cases, a platform credit, booking credit, or venue credit may be offered instead, depending on the payment channel and operational constraints.

Once approved, refund timelines may vary depending on the payment provider, bank, e-wallet, card issuer, or venue workflow. Processing can take several business days before the amount appears in your account.

To request a refund review, submit the concern through the official CourtSniffer support path associated with your booking and include your booking reference, payment proof if available, and the reason for the request.

If a chargeback or payment dispute is filed, CourtSniffer may pause account activity, investigate the booking history, and request supporting information from you or the venue before final resolution.